Check with seller Tuyển nhân viên BSS Group làm việc tại Hà Nội cần tuyển gấp [Hà Nội] - Customer Support Executive -

Tuyển nhân viên BSS Group làm việc tại Hà Nội cần tuyển gấp [Hà Nội] - Customer Support Executive - Salary: 8-14M (Review Every 6 Months)
Mô tả công việc


Provide exceptional support to customers through the company s channels including Helpdesk system, Live chat and Skype (all customers of BSS are foreigners).
Solve problems of errors, refund, warranty and guarantee customer satisfaction.
Coordinate with relevant departments to solve technical requirements of customers.
Consult and offer solutions matching customers’ needs.
Proactively identifying opportunities for the company to provide additional value to customers during interactions, and escalating relevant opportunities to development team
Consistently improving own knowledge and understanding of the product and platforms
Passing on customer feedback to team members and escalating issues to relevant departments
Documenting all customer interactions in our database.





Yêu cầu ứng viên


1-2 years experience in any field, graduates in economics or marketing are preferable.
Passionate about customer service
and willing to go the extra mile to ensure a high level of customer satisfaction
Fluent in English
, with exceptional written and verbal communication skills
Comfortable
handling multiple
live chats at a time and efficient under pressure
Good at critical thinking
Ability to manage own workload and accurately perform tasks in a timely manner with a high level of attention to detail
Passionate about technology with proven technical aptitude; experience at a technology/ecommerce company
Responsible, straightforward, confident and honest.





Quyền lợi


Salary: 8-14M (Review every 6 months).
Performance bonus, seniority bonus, birthday gift
Opportunities to improve English skills and to gain hands-on experience in dealing with and negotiating with diverse clients
Opportunities to be promoted to Support Leader/Business Analyst
Trained by 6+ years experienced eCommerce expert/specialists
Work with 100% foreign. Exposed to the latest technology and eCommerce trend
Monthly in-house coaching and mentor programs
Youthful and dynamic working environments with 95% members are 9x. We have many clubs: running, football, board games...
At BSS Group, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow and of course, they are free too
The State statutory holidays and collective activities organized by the Company (travel. team building, health care, volunteer...)
Office with a great view from the 18th floor and creative workplace design
Working hours are 5 days/week
Other benefits according to the provisions of the Company and the Labor Code





Địa điểm làm việc


- Hà Nội: Tầng 14, 16, 18, 19, 20 Tòa Viwaseen, 48 Tố Hữu, Nam Từ Liêm




Thời gian làm việc


Thứ 2 - Thứ 6 (từ 08:30 đến 17:45)




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Tags:#việc làm BSS Group, @tuyển_nhân_viên Hà Nội, tuyển dụng Customer Success

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