Check with seller Tuyển dụng Hà Nội Công Ty TNHH KT Healthcare VINA cần tuyển

[Tuyển dụng Hà Nội] Công Ty TNHH KT Healthcare VINA cần tuyển Chi tiết công việc

Giới thiệu công ty



Thu nhập:
Tới $ 2,000 /tháng
Loại hình:
Toàn thời gian





Chức vụ:
Quản lý





Kinh nghiệm:
2 năm
tổng đài
communication
Mô tả công việc
1. Works
1.1. Write the procedures of the Customer Services department.
1.2. Write procedures related to the clients examination flow.
1.3. Building a Q&A kit for the Customer Services department.
1.4. Closely supervise the daily work of the Customer Services department.
1.5. Assign work schedules to staff in the department to ensure sufficient human resources according to the actual operation of the Clinic.
1.6. Ensure sufficient human resources to translate English and Korean.
1.7. Coordinate with the nursing department to prepare records of group and individual examination.
1.8. Control the confidentiality of customer information of the Customer Services department.
1.9. Immediately solve the complaints of customers, the cases beyond the authority must be reported immediately to the General Director or COO.
1.10. Listen again to the calls of the call center to constantly improve the quality of the call center service.
1.11. Develop indicators to evaluate service quality of the Clinic, propose projects to improve service quality.
1.12. Supervise the maintenance of working equipment of the Customer Services department.
1.13. Organize competency test and evaluate KPIs of Customer Service department staff every year.
2. Training, meeting, briefing
Participating in training for staff of Customer Services department.
- Attend training sessions, meetings, and briefings.
3. Coordinate with other departments
Coordinate with Accounting department to monitor payments of insurance companies.
- Supervising the coordination with doctors and nurses to return results to customers on time, with the right people, with the right and enough records.
- Coordinating with medical departments when handling complaints and questions of patients."
Yêu cầu
1. Degree: Graduated from University.
2. Experience: Experienced at least 02 years in Healthcare, having at least 01 years in same level.
3. Computer: Excel, Word, Outlook, Power Point, Hospital/Clinic software.
4. Foreign language: English
5. Soft skills:
• Good communication skill
• Good planning skill
• Good supervisory skill
• Good training skill
• Detailed, meticulous
• Careful
• Independent and be work under high pressure
6. Priority:
• Experience working in International Hospitals and Clinics is preferred.
• Can speak Korean.
Benefit:
- Salary: negotiable (Up to 2000$)
- Working hours: 48 hours/week, from Monday to Saturday every week
- Training opportunities:
- Professional training with Korean medical staff
- Colleagues: Friendly and sociable colleagues in a transparent and fair international working environment
- Days off: 12 days off/year
- PTI health protection yellow card for all employees
- Medical treatment and medicine High health insurance according to agreed salary
- 13th month salary and bonus on holidays
- Annual annual trip - Teambuilding
- 5-star standard office and clinic, modern and professional
Quyền lợi
Thưởng
Competitive salary and incentive package
Chăm sóc sức khoẻ
Annual health check for employees and spouse
Giải thưởng
Full contribution of SHUI
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service, Procedure Management, Complaint Handling, Chăm Sóc Khách Hàng, Chăm Sóc Sức Khỏe Y Tế
LĨNH VỰC
Dịch vụ Y tế/Chăm sóc sức khỏe
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
Thu nhập: Tới $ 2,000 /tháng
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút
Ứng tuyển
bên dưới:
Tags:Tuyển dụng Hà Nội, việc làm Hà Nội, Công Ty TNHH KT Healthcare VINA tuyển nhân viên

Contact seller Share

Comments