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[Tuyển dụng Hồ Chí Minh] Công Ty Dịch Vụ Xét Nghiệm Và Chẩn Đoán Y Khoa DIAG cần tuyển Chi tiết công việc

Giới thiệu công ty



Thu nhập:
Thương lượng
Loại hình:
Toàn thời gian





Chức vụ:
Nhân viên





Kinh nghiệm:
4,5 năm
Mô tả công việc
1. Clinical Leadership and Oversight:
- Lead and oversee the clinical operations of the polyclinic, satellite clinics, and teleconsultation services.
- Supervise a team of 20 doctors (full-time and part-time), teleconsultation doctors, and other clinical staff, ensuring clinical excellence and high standards of patient care across all locations.
- Foster a culture of continuous improvement in clinical practices and patient outcomes.
- Ensure strict adherence to medical protocols, patient safety standards, and regulatory compliance.
2. Patient Care and Customer Service:
- Collaborate with the customer service team to address patient concerns, resolve complaints, and enhance patient satisfaction.
- Take proactive measures to continuously improve the patients experience, ensuring a seamless healthcare journey at all touchpoints.
- Address and resolve complex patient issues related to medical care, working closely with both medical and non-medical teams.
3. Examination of Patients:
- Provide direct medical care through patient examinations, diagnosis, and treatment
- Ensure that all consultations are thorough, accurate, and patient-centered, fostering trust and loyalty among patients.
4. Training and Development:
- Design and implement ongoing training programs to enhance the clinical skills of doctors, nurses, and other healthcare staff.
- Lead educational sessions for medical professionals to keep them informed about the latest advancements and best practices in healthcare.
- Mentor junior doctors and nurses, promoting a supportive, collaborative, and professional work environment.
5. Operational Management:
- Ensure the efficient operation of the teleconsultation service, providing timely and accessible healthcare to patients.
- Work closely with clinic management to oversee day-to-day operations, including staffing, scheduling, and resource allocation for both full-time and part-time medical staff.
- Continually assess and optimize workflows and processes to improve operational efficiency, reduce patient wait times, and enhance service delivery.
6. Revenue Growth and Efficiency:
- Collaborate with the management team to identify and implement opportunities for growth, ensuring financial sustainability while maintaining the highest clinical standards.
- Encourage and motivate the medical team to adopt a patient-centered, value-driven approach that also focuses on expanding services, increasing patient volumes, and improving revenue streams.
- Work collaboratively with doctors and staff to develop strategies that balance the delivery of exceptional care with the clinics business goals.
7. Audit and Monitoring:
- Perform regular audits of consultations, ensuring adherence to best practices, ethical standards, and clinical guidelines.
- Monitor the performance of doctors and teleconsultation providers, ensuring the accuracy of diagnoses, treatment plans, and patient interactions.
- Provide constructive feedback to the consultation team, implementing corrective actions when necessary to maintain clinical excellence.
8. Product and Service Development:
- Develop and launch new healthcare products, clinical programs, and services tailored to the needs of patients, ensuring they align with market trends and organizational capabilities.
- Work with the management, laboratory and marketing teams to promote new services and expand the clinics offerings, making sure they are accessible, affordable, and meet patient expectations.
- Monitor the success of new products and services, using feedback and data to refine and improve the offerings over time.
Yêu cầu
Additional Skills:
- Strong problem-solving skills, especially in complex patient care and operational challenges.
- A revenue-focused mindset, balancing patient care with the organizations financial sustainability.
- Experience in optimizing clinical workflows, increasing efficiency, and improving patient satisfaction.
- Ability to develop and launch new products and services, aligned with both patient care and business objectives.
Experience and Skills Requirements:
- Medical degree (MD) with certification in a clinical specialty, level I or II.
- Minimum of 54 months of experience as a practicing doctor, with certification from the Department of Health of Ho Chi Minh City.
- Proven leadership experience within a healthcare setting, preferably managing multiple sites or teams.
- Strong understanding of medical regulations, patient care protocols, and healthcare service delivery.
- Experience in telemedicine/teleconsultation services is a plus.
- Exceptional communication, interpersonal, and conflict-resolution skills.
- Ability to mentor and train clinical staff, fostering a positive and collaborative team culture.
- Fluent in English (spoken and written) preferred.
- Strategic mindset with the ability to align clinical services with organizational goals.
Quyền lợi
Được hưởng chế độ BHYT, BHXH, BHTN theo quy định
Chương trình chăm sóc sức khỏe cao cấp dành cho nhân viên và gia đình của họ
Thông tin khác
Quận 10,
Hồ Chí Minh
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Thu nhập: Thương lượng
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