Check with seller Tuyển dụng Hồ Chí Minh NGÂN HÀNG TNHH MTV HSBC (VIỆT NAM) cần tuyển

[Tuyển dụng Hồ Chí Minh] NGÂN HÀNG TNHH MTV HSBC (VIỆT NAM) cần tuyển Chi tiết công việc

Giới thiệu công ty



Thu nhập:
Thương lượng
Loại hình:
Toàn thời gian





Chức vụ:
Nhân viên
outbound
retail
điện tử
du lịch
Mô tả công việc
Some careers have more impact than others.
If youre looking for a career where you can make a real impression, join HSBC and discover how valued youll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the worlds largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers needs.
We are currently seeking a high caliber professional to join our team as an CONTACT CENTRE SERVICE & SALES REPRESENTATIVE II
Principal Accountabilities
Impact on the Business
Handles contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customers issues at first contact where possible.
Delivers what is promised in line with customer expectations
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
Customers / Stakeholders
Provides excellent customer service to medium complexity customer contacts by keeping up to date on training and internal communications
Certified to handle multiple propositions (i.e Advance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards)
Generating customer loyalty through strong knowledge of key products and services
Owns and resolves issues and understands how and when to escalate
Leadership & Teamwork
Acts as a role model for our Group Values and behaviours (Open, Connected, Dependable) supporting colleagues and customers to deliver superior customer service through these values
Values diversity amongst team
Acts a as mentor to assist new joiners as required
Operational Effectiveness & Control
Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
Maintains HSBC internal control standards
Yêu cầu
Must have education standard to at least university diploma and be of a legal working age
Must be proficient in language(s) required by the process
Open to working flexible shifting schedules
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service expectations
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages and specialised applications
· Excellent communication skills and is polite and friendly at all times
· Displays patience and empathy
Youll achieve more when you join HSBC.
[protected info]
Quyền lợi
Thưởng
13rd Salary Payment
Chăm sóc sức khoẻ
Insurance
Giải thưởng
Incentive bonus
Thông tin khác
NGÀY ĐĂNG
26/12/2024
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Kinh Doanh > Bán Hàng Qua Điện Thoại
KỸ NĂNG
Telesales, Loan Consultancy, Bán Hàng Qua Điện Thoại, Banking
LĨNH VỰC
Ngân hàng
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
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Thu nhập: Thương lượng
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Tags:Tuyển dụng Hồ Chí Minh, việc làm Hồ Chí Minh, NGÂN HÀNG TNHH MTV HSBC (VIỆT NAM) tuyển nhân viên

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