Check with seller Tuyển dụng Hồ Chí Minh Training & Quality Assurance Manager cần tuyển

[Tuyển dụng Hồ Chí Minh] Training & Quality Assurance Manager cần tuyển Chi tiết công việc

Giới thiệu công ty



Thu nhập:
Thương lượng
Loại hình:
Toàn thời gian





Chức vụ:
Quản lý





Kinh nghiệm:
8 năm
giáo dục
phần mềm
Mô tả công việc
As a Training & Quality Assurance Manager, you will manage quality assurance initiatives, develop training programs, analyze data for performance metrics, and lead a team to enhance customer satisfaction and service quality using insights and AI strategies.
Job Responsibilities
1. Training Needs Assessment and Program Development
• Build and maintain a robust Training Needs Analysis (TNA) system to identify skills gaps and align training with business objectives.
• Develop a comprehensive Training Master Plan for the Commercial department, tailored to meet practical demands and enhance team capabilities.
• Design and implement customized training programs for technical and non-technical teams, focusing on customer experience and operational excellence.
• Analyze quality and performance data to identify trends, address improvement areas, and continuously update training programs to align with job responsibilities and career growth. Program Management and Evaluation
• Plan, execute, and monitor all aspects of training programs, demonstrating strong project management skills.
• The analysis of data related to training and quality to provide relevant recommendations to guide continuous improvements in customer service
2. Program Management and Evaluation
• Plan, execute, and monitor training programs, demonstrating strong project management skills to ensure timely and quality delivery.
• Oversee all quality assurance initiatives across operations, including collaboration with BPO vendors, ensuring compliance with service excellence standards.
• Manage training logistics, resources, and Learning Management Systems (LMS) for seamless program delivery.
• Collaborate with cross-functional teams to integrate training and quality initiatives into the broader business strategy.
3. Evaluating Training Programs Effectiveness
• Establish and maintain quality assurance processes to ensure service excellence and compliance with industry standards.
• Measure the effectiveness of training programs using KPIs and employee performance metrics.
• Collect feedback from stakeholders and participants to refine training programs and align them with organizational goals.
• Prepare and present comprehensive evaluation reports to senior management, providing actionable insights and
recommendations for continuous improvement.
Yêu cầu
• 8++ years of experience in Training and Quality Assurance, with a background in contact center operations and the customer service industry.
• Proficient in implementing training and quality strategies.
• Familiarity with Learning Management Systems and Quality Management Systems.
• Strong data analysis skills to derive insights and implement data-driven strategies.
• Good training sense in terms of training delivery & training quality controlling.
• Strong leadership skills with a track record of team development.
• Skills: Excellent presentation, facilitation, and training skills, proficiency in software applications such as Word, Excel, and PowerPoint.
Quyền lợi
Thưởng
KPI Bonus ...
Chăm sóc sức khoẻ
Healthcare
Thông tin khác
NGÀY ĐĂNG
17/12/2024
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Giáo Dục > Giảng Dạy/Đào Tạo
KỸ NĂNG
Quality Assurance, Training, Training Evaluation, Learning Management System (LMS), Data-Driven
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
8
QUỐC TỊCH
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