Check with seller Tuyển dụng Hải Phòng Wink Hotels - Indochina Vanguard Hotel Vietnam cần tuyển

[Tuyển dụng Hải Phòng] Wink Hotels - Indochina Vanguard Hotel Vietnam cần tuyển Chi tiết công việc

Giới thiệu công ty



Thu nhập:
20 - 30 triệu
Loại hình:
Toàn thời gian





Chức vụ:
Quản lý
khách sạn
f&b
Mô tả công việc
Guest Engagement
• Creating unique, customized, authentic guest experiences based on thoughtful observation and active listening though guests expressed and non-expressed preferences
• Collaborating with fellow departments to create unique, customized, authentic guest experiences based on available resources and teamwork
• Taking initiative and proactive approaches when handling guest preferences, requests and concerns
• Being readily available and approachable to all guests and provide warm, friendly, genuine services to guests
• Ensuring that functions achieve or exceed guests expectations
• Extending professionalism and courtesy to guests at all times and displaying the brand values of the company
• Coaching, motivating, encouraging and empowering team to take initiative and be proactive to handle customer preferences, requests and concerns
Team Engagement
• Understanding and sharing all goals and results with the FOH and BOH team members
• Promoting teamwork and morale among all departments and members at all levels and functions
• Leading by example while demonstrating self-confidence, energy, enthusiasm and humility
• Encouraging the team actively and willingly participates in job-related activities including daily briefings, weekly meetings, on-going and regular hard skill and soft skill training workshops, cross-training programs, and other engagements as required
• Encouraging that the team participates in industry and guest-related activities including networking events, self-sought education programs, acting as guide outside of the hotel function, and other innovative engagements
• Proactively provide cross - functional support to the F&B team and the Hangout Space team to fulfill and ensure the service flow without any interruption
Financial
• Ensuring compliance with all corporate accounting procedures
• Working closely with line manager to learn and understand revenue and performance results
• Provide insightful and relevant cost-saving suggestions on a regular basis
Operations and Brand Compliance
• Being knowledgeable about the food menu, special promotions including preparation times, cooking methods, main ingredient and side dishes
• Ensuring all guest requests and complaints are handled appropriately adhering to the Wink Hotels general guidelines for service recovery.
• Assigning work function and ensuring all staff is rostered in accordance with business needs
• Ensuring all opening and closing duties are implemented in accordance with established standards
• Ensuring Hazard Analysis and Critical Control Points (HACCP) are always being followed
• Liaising closely with the kitchen team to ensure orders are placed on time, as to order, and are delivered in a timely manner
• Controlling and maintaining cleanliness and mise-en-place level at working station and other food production areas or smooth operation
• Controlling and maintaining safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures as well as food safety
• Following all the policies and procedures of Wink Hotels to ensure operations standards are consistent
• Following the correct kitchen operating procedures with regards to: stock rotation (FIFO), requisitions (according to business needs), maintaining par stocks
• Regularly participating in team briefing to have related information regarding to bookings, events, special requests, unavailable items, and other matters
• Following and maintaining excellent grooming standard and uniform guidelines of Wink Hotels at all times
• Maintaining a high standard of personal hygiene and body language at all time
Other Responsibilities
• Understanding and continually updating relevant policies, procedures and service delivery standards of this position
• Understanding and continually updating Human Resource policies, procedures and code of discipline while promoting management, team and cross-department support, leadership, professionalism and good relations
• Performing other related duties and functions assigned by the Area Operations Manager
Yêu cầu
• Ability to easily connect and provide a warm (first) contact for our guests, continuously making it personal at every interaction
• Ability to provide on the job training, peer mentorship, team development and coaching
• Ability to work across all hotel sectors and departments at a basic level to best understanding role in FOH management and departmental collaboration
• Actively work to build a community of one, in actions and feelings
• Team and knowledge management, system diversities, organizational and team interrelationships
• Conflict management, impact and influencing; listening, understanding and responding; teamwork and cooperation
• Ability anticipate problems and offer solutions; provide high level of attention to detail
• Computer literacy, knowledge of Microsoft Office applications, Hotel operations systems and POS
Quyền lợi
* Full contribution of SI, HI and UI on basic salary
* Active, balance and professional working environment
* Productivity focus not time attendance
* Fun and playfull internal activities
* 14 AL days
* Meal allowance
* Phone allowance
* 24.7 health insurance
Thông tin khác
Số lượng
1
Nơi làm việc
Quận Hồng Bàng - Hải Phòng
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Bếp
Vị trí
Giám đốc
,
phó giám đốc
Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
13/12/2024 11:05
Thông tin chung
Thu nhập: 20 - 30 triệu
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Tags:Tuyển dụng Hải Phòng, việc làm Hải Phòng, Wink Hotels - Indochina Vanguard Hotel Vietnam tuyển nhân viên

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