Check with seller Tuyển dụng Đà Nẵng Vinpearl - Tập đoàn Vingroup cần tuyển

[Tuyển dụng Đà Nẵng] Vinpearl - Tập đoàn Vingroup cần tuyển Chi tiết công việc

Giới thiệu công ty



Thu nhập:
Thỏa thuận
Loại hình:
Toàn thời gian








Kinh nghiệm:
1 năm
sản xuất
Mô tả công việc
 Monitor the optimal implementation of the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
 Ensure the customer experience, personalizing their stay, anticipating their needs and exceeding their expectations.
 Supervise the correct use of the different customer experience management tools, as well as the Voice of the Customer results, ensuring compliance with the objectives set and supporting the supervision of improvement plans if necessary.
 Monitor the correct implementation of the digital experience of customers during their stay, according to the global strategy.
 Manage customer incidents, following the established protocols.
 Coordinate and supervise the optimal compliance of Hotel Sensory Architecture, in terms of lighting, decoration, aroma and background music, ensuring compliance in the different areas.
 Place material orders, following the marked product guidelines, for the best optimisation of economic resources, ensuring optimal control of their departments inventories.
 Supervise the proper implementation of the Experience and/or Event Programme as applicable.
 Monitor compliance with the Entertainment programme as applicable.
 Supervise the Guest Service Line team (if applicable), ensuring they efficiently meet the standards and services established for the department to achieve ultimate customer satisfaction.
 Supervise the Guest Services / Concierge / Butler / Destination Concierge team (if applicable), ensuring that the standards and services established for the department are efficiently met to achieve ultimate customer satisfaction.
Yêu cầu
- Good English
- 1 years in a similar position in the hospitality industry or at least 1 year of experience in the Guest Experience department and QCI(Quality & Continuous Improvement)
Quyền lợi
Attractive salary and benefits package.
Insurance: In addition to health insurance, social insurance, and unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.
13th month salary, and holidays.
Thông tin khác
Địa điểm làm việc
- Đà Nẵng
Việc làm Đà Nẵng
Việc làm Hải Châu
Thông tin chung
Thu nhập: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút
Ứng tuyển
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Tags:Tuyển dụng Đà Nẵng, việc làm Đà Nẵng, Vinpearl - Tập đoàn Vingroup tuyển nhân viên

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