Check with seller Tuyển dụng Hà Nội Công ty TNHH Phân Phối Liên Kết Quốc Tế cần tuyển

[Tuyển dụng Hà Nội] Công ty TNHH Phân Phối Liên Kết Quốc Tế cần tuyển Chi tiết công việc

Giới thiệu công ty



Thu nhập:
15tr-20tr ₫/tháng
Loại hình:
Toàn thời gian





Chức vụ:
Nhân viên





Kinh nghiệm:
1 năm
kỹ thuật
điện tử
Mô tả công việc
Purpose of this position / Position summary
Reporting to the Service Team Lead, Medical Technology Business Group, the Service Engineer is responsible for service of the entire specified region in Vietnam; including but not limited to:
- Responsible for service quality of installation, PM, troubleshooting, repair equipment in in charge area/team;
- Planning to push up sales spare part and service contract in specified region/account/Product assigned;
- Responsible for service tools and spare part inventory management for assigned products;
- Ensure high quality after sales service and support in region/product assigned.
Primary duties and responsibilities
1. Technical and Field Service:
- Carry out installation, commissioning and warranty service activities;
- Perform field service machine repair, calibration and preventive maintenance;
- Responsible for service quality of installation, PM, troubleshooting, repair equipment in specified region in Vietnam;
- Standardize technical document for servicing equipment and others requirement for team objective achievement;
- Promote and apply Smart Service;
- Provide weekly/monthly service report and action plan to line manager, reflecting the activities required in each account to achieve service objectives and maximize potential within the territory;
- Report to Line Manager in case there are systemic quality issues (recall issues...).
2. Customer Services:
- Ensure full coverage of all customer complaints and feedback as well as service activities in NPS service including all relevant details;
- Develop and maintain strong relationships with all levels of customers Biomedical team, including End-users to achieve high levels of customer satisfaction;
- Keep qualification level of service (competency levels, locations) on a high level and ensure a customer service mindset;
- Understanding of how Service leads to customer success.
3. After sales support:
- Co-ordinate and deliver customer training sessions (basic level: instruction for use and customer maintenance);
- Support for training activities for customer in Zeiss training center and/or at customer site;
- Support in local and regional exhibition and seminar;
- Connect with other teams and bridges silos (e.g., Sales team, Product team...);
- Actively build and uses a personal network within and outside of company.
4. Management
- Ensure continuously high standards of Best-in-Class service;
- Ensure calibration standards and tools validity for specified tools;
- Plan and recommend service tool requirements for specified tools;
- Plan and recommend spare part requirements for specified devices;
- Ensure service orders are regularly updated to reflect current work status and to completed status when jobs are finished;
- Support maximized teamwork;
- Constantly updating the customer database of assigned territory.
5. Others
- Other duties may be assigned by the management;
- Conduct business in full compliance with Zeiss Code of Conduct.
Yêu cầu
1. Education / Professional Certification
- Bachelor or Master of Engineering Discipline - Bio Engineering / Mechanical / Mechatronics / Electronics / Electrical.
2. Experience
- Over 1 years of medical device experience or equivalent;
3. Knowledge / Skills / Other characteristics
- Good Technical/Product knowledge in Ophthalmology and/or Surgery medical device;
- Good in teamwork;
- Profound Technical/ Engineering knowledge;
- Maintain clear communication with the customer regarding mutual expectations and monitor customer satisfaction;
- Understanding of how Service leads to customer success.
- Self-driven and result-orientated;
- Good presentation skill;
- Conversant in both English and Vietnamese (communication and writing).
4. Working conditions & Other Attributes.
- Must be able to travel extensively and work in stressful environment;
- Able to work on odd hours or weekend;
- Exposed to biohazard environments.
Quyền lợi
Thưởng
13th month salary
Chăm sóc sức khoẻ
Health and accident insurance
Nghỉ phép có lương
Internal training programs with career development opportunities
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Khoa Học & Kỹ Thuật > Kỹ Thuật Điện/Điện Tử
KỸ NĂNG
MS Office, Customer Service, After-Sales Support, Technical Service, Service Quality Control
LĨNH VỰC
Thiết bị y tế
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
Thu nhập: 15tr-20tr ₫/tháng
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút
Ứng tuyển
bên dưới:
Tags:Tuyển dụng Hà Nội, việc làm Hà Nội, Công ty TNHH Phân Phối Liên Kết Quốc Tế tuyển nhân viên

Contact seller Share

Comments