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[Tuyển dụng Hồ Chí Minh] Công ty Cổ phần Vàng bạc Đá quý Phú Nhuận - PNJ cần tuyển Chi tiết công việc

Giới thiệu công ty



Thu nhập:
Thoả thuận
Loại hình:
Toàn thời gian





Chức vụ:
Nhân viên





Kinh nghiệm:
3 - 5 năm
phần mềm
design
data analysis
program management
Mô tả công việc
Position Summary:
We are seeking a highly motivated and detail-oriented Senior Executive to lead the planning, execution, and optimization of our loyalty program. The ideal candidate will play a key role in driving customer engagement, retention, and value creation through innovative loyalty initiatives. This role involves close collaboration with cross-functional teams to enhance customer satisfaction and deliver measurable business results
A. Key Responsibilities:
Loyalty Program Strategy & Execution:
Develop and implement effective loyalty program strategies to enhance customer retention and lifetime value.
Design, launch, and manage loyalty campaigns to achieve customer engagement goals.
Monitor program performance, analyze customer data, and recommend improvements.
Customer Engagement:
Build strong customer relationships by delivering value-driven loyalty rewards and experiences.
Manage communications related to loyalty program benefits, updates, and promotions.
Collaborate with customer service teams to resolve loyalty-related queries or concerns.
Data Analysis & Reporting:
Track, measure, and analyze key loyalty program metrics (e.g., participation rate, redemption rate, ROI).
Generate regular reports and insights to inform business decisions and identify trends.
Use customer data to segment audiences and personalize loyalty offers.
Cross-Functional Collaboration:
Partner with marketing, product, and operations teams to integrate the loyalty program into the overall customer journey.
Work closely with IT and vendors to ensure seamless program execution and system updates.
Coordinate with external partners or affiliates to enhance the programs offerings.
Program Innovation:
Stay updated on industry trends and emerging technologies in loyalty program management.
Identify and implement innovative strategies to keep the program competitive and engaging.
Test and roll out new reward structures, gamification, or exclusive benefits.
Yêu cầu
Education: Bachelors degree in Business Administration, Marketing, Project Management, or related fields.
Experience:
Minimum 3-5 years of experience in loyalty program management, customer experience, or CRM.
Proven track record of designing and executing successful loyalty campaigns.
Skills:
Strong analytical skills and proficiency in tools like Excel, Tableau, or Power BI.
Knowledge of CRM software and loyalty management platforms.
Excellent communication, negotiation, and stakeholder management skills.
Creative thinking and problem-solving abilities.
Key Competencies:
Strategic Thinking
Customer-Centric Mindset
Strong Analytical and Financial Acumen
Effective Communication and Persuasion
Leadership and Team Collaboration
Quyền lợi
Được hưởng các chế độ bảo hiểm theo quy định của pháp luật.
Được tham gia các chương trình đào tạo và phát triển nghề nghiệp.
Môi trường làm việc năng động, thân thiện và chuyên nghiệp.
Có cơ hội thăng tiến trong công việc.
Thu nhập cạnh tranh. (Cần bổ sung thông tin lương cụ thể)
Thông tin khác
Địa điểm làm việc
- Hồ Chí Minh: Phú Nhuận
Thông tin chung
Thu nhập: Thoả thuận
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Tags:Tuyển dụng Hồ Chí Minh, việc làm Hồ Chí Minh, Công ty Cổ phần Vàng bạc Đá quý Phú Nhuận - PNJ tuyển nhân viên

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