Check with seller Tuyển dụng Hồ Chí Minh CÔNG TY TÀI CHÍNH TRÁCH NHIỆM HỮU HẠN MỘT THÀNH VIÊN SHINHAN VIỆT NAM cần tuy

[Tuyển dụng Hồ Chí Minh] CÔNG TY TÀI CHÍNH TRÁCH NHIỆM HỮU HẠN MỘT THÀNH VIÊN SHINHAN VIỆT NAM cần tuyển Chi tiết công việc

Giới thiệu công ty



Thu nhập:
Thương lượng
Loại hình:
Toàn thời gian





Chức vụ:
Nhân viên
Mô tả công việc
1. Manage CS Teams daily operations (55%):
• Call flow & dropped call real-time monitoring,
• Walk-in customer serving,
• Email, Zalo chat contact channels,
• Random check CSM tickets logging content,
• TAT control, and do following up over TAT cases with related Departments;
• First call resolution (FCR) control
• To collaborate with other Departments (internal customer) to determine best practice for the delivery of team service and customers, business partners (external customer) to get the assigned works done and meet CSs KPIs
2. Enhancement & Development (35%):
• To develop team members initiatives/project/system enhancement
• Responsible for productivity and quality of customer service as well as staff performance
• Keep up-to-date on new or enhanced products/services to maintain a high-quality service with accurate information providing to customer
3. Others & Report (5%):
• Do regular/ad-hoc reports
• Significant complaint handling in case of needed.
• Other assigned tasks by Head of Customer Service Center/Division Head.
Yêu cầu
1. Qualification
• University graduated. Economics, Finance or Banking is preferable.
2. Work Experience
• Over 5-year-experience in Customer Service or Call Center.
• Over 3-year-experience of team management.
3. Knowledge
• Vietnamese & English - advanced.
• Understanding about SVFCs products.
• Customer service oriented & Having knowledge/experience in deadling with customer, Customer service or service industries.
• Having rich experience in complaint handling, dealing with both internal & external customers (face-to-face & other communication channels).
• Manual/procedures/process building up.
• Experienced in: Recruitment, training, coaching, reporting & Objectives/goals setting up for the team.
4. Skills
• Familiar with CRM system/call center.
• Proficient in MS Office (Word, Excel, Power Point,...).
• Good Analysis & reporting skills.
• procedures/process/guideline,... building up.
• Carefulness, perseverance, motivation and self motivation.
• Attention to detail and quality orientation.
• Relationship building & team work.
• Agility and adaptability.
• Conflict management.
• Coaching, training, mentoring, interview skill.
Quyền lợi
Thưởng
Attractive KPI Bonus (monthly or yearly) and 13th month salary
Chăm sóc sức khoẻ
Premium personal healthcare insurance for all employees and spouse and/or children
Nghỉ phép có lương
14 - 20 days annual leave, 3 days of sick leave with pay
Thông tin khác
NGÀY ĐĂNG
19/12/2024
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service, Performance Enhancement, Customer Service Management, Team Management, Operation
LĨNH VỰC
Tài Chính
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
10
QUỐC TỊCH
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Thu nhập: Thương lượng
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Tags:Tuyển dụng Hồ Chí Minh, việc làm Hồ Chí Minh, CÔNG TY TÀI CHÍNH TRÁCH NHIỆM HỮU HẠN MỘT THÀNH VIÊN SHINHAN VIỆT NAM tuyển nhân viên

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