Check with seller Tuyển dụng Hà Nội Công Ty TNHH Trung Tâm Thể Dục Thể Hình Và Yoga California cần tuyển

[Tuyển dụng Hà Nội] Công Ty TNHH Trung Tâm Thể Dục Thể Hình Và Yoga California cần tuyển Chi tiết công việc

Giới thiệu công ty



Thu nhập:
8 - 9 triệu VNĐ
Loại hình:
Toàn thời gian





Chức vụ:
Nhân viên





Kinh nghiệm:
1 năm
pháp lý
Mô tả công việc
70% Complaint Resolution
Investigate, analyze and process all members complex requests identified from Customer Service Request (CSR) in a professional and effective manner.
Ensure members receive accurate, consistent and timely responses for both requests and feedback via email or by forms; and maintain good Relationship with members to improve customer service standards.
Act as a subject matter expert and assist Club Managers in resolving member requests, or consult them on actual situations at the clubs.
Consult with Assistant Member Relationship Manager to determinethe best solution for complex requests.
20% Member Retention
Build Relationship with members via social networks or direct approach and become a trusted advisor for any concerns or requests.
Ensure that all MSMs make follow-up calls to members who raised requests in CSRs earlier.
Follow up with the MS team to make sure all members feedbacks are addressed and responded to.
10% Tracking and Reporting
Follow up with the MS team for fully understanding and checking the accuracy of reports as requested by the Assistant Member Relationship Manager
Supervise the input and handle CSR data for reports of clubs you are in charge of
Respond to questions/feedbacks from related Departments regarding report results
Yêu cầu
Bachelor degree
At least 1 year experience in Service Industry
Advanced skills in English
Excellent communication and people skills, both verbally and in writing
A good understanding of the needs of customers
Work with patience and courtesy in customer Relationship
Quyền lợi
Career development
Free membership at California Fitness & Yoga
Full social insurance contributed after two-month probation
Join soft skill training courses organized by the company
Thông tin khác
Địa điểm làm việc
- Home Office, Tòa B, Sky City, 88 Láng Hạ, Đống Đa
Việc làm Hà Nội
Việc làm Quận Đống Đa
Thông tin chung
Thu nhập: 8 - 9 triệu VNĐ
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút
Ứng tuyển
bên dưới:
Tags:Tuyển dụng Hà Nội, việc làm Hà Nội, Công Ty TNHH Trung Tâm Thể Dục Thể Hình Và Yoga California tuyển nhân viên

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