Check with seller Tuyển dụng Đà Nẵng CÔNG TY CỔ PHẦN NTT E-MOI cần tuyển

[Tuyển dụng Đà Nẵng] CÔNG TY CỔ PHẦN NTT E-MOI cần tuyển Chi tiết công việc

Giới thiệu công ty



Thu nhập:
Thỏa thuận
Loại hình:
Toàn thời gian





Chức vụ:
Nhân viên
Mô tả công việc
QA Specialist will be responsible for monitoring and improving the quality of customer service provided by the BPO/ITO/Call Center team. You will conduct quality assurance audits, analyze performance data and implement strategies to enhance customer satisfaction and operational efficiency.Responsibilities: • Develop and implement quality assurance standards and procedures. • Conduct regular quality audits of customer interactions (calls, emails, chats). • Analyze performance data to identify areas for improvement. • Monitor and track key performance indicators (KPIs). • Provide feedback and coaching to team members to improve performance. • Develop and deliver quality assurance training programs. • Collaborate with team leaders and management to implement quality initiatives
Yêu cầu
Yêu cầu ứng viên
1. Experience: • Experience in a quality assurance role, preferably in a BPO/Call Center. • Knowledge of quality assurance methodologies and tools. • Experience with Japanese business culture and etiquette. 2. Knowledge and Skills: • Foreign language: Can work with clients in Japanese or English is an advantage • Quality Assurance: Strong understanding of quality assurance methodologies and standards. • Analytical Skills: Ability to analyze data and identify trends. • Attention to Detail: Meticulous attention to detail to ensure accuracy in all tasks. • Problem-Solving: Strong problem-solving and critical thinking skills• Communication Skills: Effective communication skills to provide feedback and coaching. • Cross-Cultural Understanding: Ability to navigate cultural differences and understand Japanese business etiquette. • Bachelors Degree or Equivalent • Certifications: Relevant certifications in quality assurance or a related field.
Quyền lợi
Quyền lợi
• Global working environment, Flexible working time from 7AM-9AM • 13month salary & performance bonus; review performance once a year • Attractive and highly competitive salary • Full Insurances followed Vietnamese Labor Law • Annual health check • Company Healthcare for you and your family • Working equipment provided by the company • Allowance: Certificate, Language, Lunch, Transportation, Teambuilding... • Bonuses, Gifts for Holidays, Birthday party, Company trip • Employee engagement activities • Various Training Program and Interesting Team Building Activities
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Thu nhập: Thỏa thuận
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