Check with seller Tuyển dụng Hồ Chí Minh Công ty TNHH transcosmos Việt Nam cần tuyển

[Tuyển dụng Hồ Chí Minh] Công ty TNHH transcosmos Việt Nam cần tuyển Chi tiết công việc

Giới thiệu công ty



Thu nhập:
14 - 16 triệu
Loại hình:
Toàn thời gian





Chức vụ:
Nhân viên





Kinh nghiệm:
1 năm
ngân hàng
tài chính
Mô tả công việc
Manage team in Quality Assurance
Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards
Providing feedback and coaching based on quality audits, complaints, and seller satisfaction remarks to improve on their communication and overall quality performance
Training CSRs on soft skills, call handling, ticket handling, and communication skills
Providing report and analysis on quality progress to HOCS
Ensuring contact reason categories are tagged correctly
Generating process and guidelines for CSRs to adhere
Ensuring recoveries are done
Attending calibration and meetings to ensure requirements are on par
Training CSR on new implementations and process changes.
Analyze the root cause of the issue and able to design action plan.
Document Contact Center quality concerns and trends for procedural changes, recommendations, and training.
Provide information to assist in the performance feedback (from Supervisors to Agents) and to increase motivation concerning Contact Center quality concerns.
Test products and procedures to establish functionality and effectiveness.
Manage BPO performance to achieve KPIs of productivity, CSAT, DSAT, CQM
Yêu cầu
At least 1-year experience in QA position
Knowledge of Contact Centre methodologies and operational principles
Advanced knowledge of MS products, particularly Excel
Excellent communication skills
Analytical - Able to analyze data and draw insights
High level of accuracy and attention to detail
Innovative and able to influence others
Excellent process knowledge
Interpersonal and communication skill
Preferably from a voice process
People oriented mindset
English communication skil
Quyền lợi
Periodical bonus: twice/year
Position promotion, salary increase: once/year
13th month salary, Bonuses, gifts for Holidays
Insurances followed Vietnamese Labor Law
Activities: Birthday party, Employee engagement activities
Thông tin khác
TP.HCM, Tân Bình
Thông tin chung
Thu nhập: 14 - 16 triệu
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút
Ứng tuyển
bên dưới:
Tags:Tuyển dụng Hồ Chí Minh, việc làm Hồ Chí Minh, Công ty TNHH transcosmos Việt Nam tuyển nhân viên

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