Check with seller Tuyển dụng Hồ Chí Minh CTY TNHH Sysmex Việt Nam cần tuyển

[Tuyển dụng Hồ Chí Minh] CTY TNHH Sysmex Việt Nam cần tuyển Chi tiết công việc

Giới thiệu công ty



Thu nhập:
Thương lượng
Loại hình:
Toàn thời gian





Chức vụ:
Nhân viên
y tế
Mô tả công việc
Job Title: QUALITY MANAGEMENT SPECIALIST
Country: Vietnam - Ho Chi Minh city
Position Type: Regular
Immediate Superior (title): Quality Management Supervisor
Immediate Subordinates (title): Non
Key Job Purpose:
• To be responsible for operating the call center
• To be responsible for handling and monitoring customers complaints and feedback.
• To Handle Re-labelling process
• To support maintaining the QMS according to ISO 9001 standard.
• To be responsible for workplace safety, health, and environment (if required)
Summary of Functional Duties & Responsibilities:
1. Operating the Call Center
- Answer incoming call and reply to emails regarding customer inquiries / complaints
- Forward requests to the department/PIC that supports resolving customer inquiries / complaints and response to customer
- Update progress of handling customer inquiries / complaints and reports
- Record, analysis and report to management team on trends of customer calls
2. Complaint handling
- Handle customer complaints
- When the complaint is going to be the issue, collect enough information and actual stuffs for the investigation
- Keep contact with the complaint sender by closing the issues.
- Explain the conclusion effectively and timely until close by the customer/business partner, not spare any effort to be customer satisfaction
- To track, report and manage customer quality complaints together with Customer Care until settled.
- To implement FCA/FSCA with Service team and business partners. In case of the reportable AE to the authorities, support the Regulatory Affairs department until the case is closed.
3. Customer Survey
- Conduct annual customer survey, creating report
- Conduct customer survey after completion of WO as required
- Coordinate with relevant departments to implement, follow-up and update actions to address customer expectations during customer survey and monitor Customer Satisfaction
4. Maintaining QMS according to ISO 9001 standard.
- To maintain Document Control System
- To participate in Internal Audits, Supplier Audits, Dealer Audit and coordinate with relevant department to implement appropriate actions for closure of finding.
5. Handling Re-labelling process
- Coordinate with relevant stakeholders and ensure labelling process are in place and appropriate authorization is provided by RA on label content.
- Coordinate with RA to manage sub-label.
- Issue labelling work instruction and ensure implementation in Third-Party Vendor.
6. Workplace Safety, Health, and Environment (If required)
- Establish and implement work safety procedures for the office.
- To ensure compliance with all necessary regulations such as a poison license and hazardous substance license.
- Establish and implement work safety procedures for office
7. Other assigned task by organization or line supervisor.
Authorize:
• To work with heads of other departments to carry out coordination functions, duties and powers under the provisions of the Company.
• To use equipment and facilities of the Company to serve the purpose of completing the task.
• To enjoy the full benefits stipulated in the labor agreement and labor law.
• To refuse to perform the tasks assigned by Manager/ Superiors which not in conformity with the law.
Yêu cầu
Minimum Education Required:
• Bachelors degree in science
Minimum Experience Required:
• Min 2-year experience in Quality Assurance in Healthcare industry
• Min 1-year experience in Sales support, customer care or call centre
Skills and Knowledge Required:
• ISO 9001 QMS, good understanding of general and specific Company and relevant law,
• Workplace Safety and Health Act.
• Microsoft Office
Attitude Required:
• Responsible, team player, keen to learn, good communication skills
Knowledge Desired but not Essential:
• Healthcare industry experiences with in-vitro diagnostics (IVD)
Travel Requirement:
• Flexible to respond to regional meeting/training
Key Competencies :
1. V. Good Plans and organizes effectively
2. Excellent Produce quality work meticulous and meet timeline
3. V. Good Manage time effectively
V. Good Communicates effectively
4. V. Good Judgment - Problem Solving
5. V. Good Customer Orientation
6. Excellent Collaborates with others and teamwork
Quyền lợi
Thưởng
Allowance of: Transportation
Chăm sóc sức khoẻ
Attractive Salary
Khác
To enjoy the full benefits stipulated in the labor agreement and labor law.
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Hành Chính Văn Phòng > Trợ Lý Kinh Doanh
KỸ NĂNG
Healthcare Industry, ISO 9001, Quality Assurance, Quality Management, Sales Support
LĨNH VỰC
Dịch vụ Y tế/Chăm sóc sức khỏe
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
Thu nhập: Thương lượng
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút
Ứng tuyển
bên dưới:
Tags:Tuyển dụng Hồ Chí Minh, việc làm Hồ Chí Minh, CTY TNHH Sysmex Việt Nam tuyển nhân viên

Contact seller Share

Comments