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[Tuyển dụng Hồ Chí Minh] Công ty Cổ phần Vàng bạc Đá quý Phú Nhuận - PNJ cần tuyển Chi tiết công việc

Giới thiệu công ty



Thu nhập:
Thương lượng
Loại hình:
Toàn thời gian





Chức vụ:
Nhân viên





Kinh nghiệm:
3 - 5 năm
phần mềm
program management
design
data analysis
Mô tả công việc
Position Summary:
We are seeking a highly motivated and detail-oriented Senior Executive to lead the planning, execution, and optimization of our loyalty program. The ideal candidate will play a key role in driving customer engagement, retention, and value creation through innovative loyalty initiatives. This role involves close collaboration with cross-functional teams to enhance customer satisfaction and deliver measurable business results
A. Key Responsibilities:
Loyalty Program Strategy & Execution:
Develop and implement effective loyalty program strategies to enhance customer retention and lifetime value.
Design, launch, and manage loyalty campaigns to achieve customer engagement goals.
Monitor program performance, analyze customer data, and recommend improvements.
Customer Engagement:
Build strong customer relationships by delivering value-driven loyalty rewards and experiences.
Manage communications related to loyalty program benefits, updates, and promotions.
Collaborate with customer service teams to resolve loyalty-related queries or concerns.
Data Analysis & Reporting:
Track, measure, and analyze key loyalty program metrics (e.g., participation rate, redemption rate, ROI).
Generate regular reports and insights to inform business decisions and identify trends.
Use customer data to segment audiences and personalize loyalty offers.
Cross-Functional Collaboration:
Partner with marketing, product, and operations teams to integrate the loyalty program into the overall customer journey.
Work closely with IT and vendors to ensure seamless program execution and system updates.
Coordinate with external partners or affiliates to enhance the programs offerings.
Program Innovation:
Stay updated on industry trends and emerging technologies in loyalty program management.
Identify and implement innovative strategies to keep the program competitive and engaging.
Test and roll out new reward structures, gamification, or exclusive benefits.
Yêu cầu
Education: Bachelors degree in Business Administration, Marketing, Project Management, or related fields.
Experience:
Minimum 3-5 years of experience in loyalty program management, customer experience, or CRM.
Proven track record of designing and executing successful loyalty campaigns.
Skills:
Strong analytical skills and proficiency in tools like Excel, Tableau, or Power BI.
Knowledge of CRM software and loyalty management platforms.
Excellent communication, negotiation, and stakeholder management skills.
Creative thinking and problem-solving abilities.
Key Competencies:
Strategic Thinking
Customer-Centric Mindset
Strong Analytical and Financial Acumen
Effective Communication and Persuasion
Leadership and Team Collaboration.
Quyền lợi
Chế độ BHYT, BHXH, BHTN theo quy định
Chương trình chăm sóc sức khỏe dành cho nhân viên
Môi trường làm việc hòa đồng, thân thiện
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Nhân viên
Học vấn
Cử nhân
Kinh nghiệm
2 - 5 năm kinh nghiệm
Giới tính
Nam / Nữ
Ngành nghề
Dịch vụ khách hàng
,
Bán lẻ / Bán sỉ
Thông tin chung
Thu nhập: Thương lượng
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút
Ứng tuyển
bên dưới:
Tags:Tuyển dụng Hồ Chí Minh, việc làm Hồ Chí Minh, Công ty Cổ phần Vàng bạc Đá quý Phú Nhuận - PNJ tuyển nhân viên

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