Check with seller Tuyển dụng Hà Nội CÔNG TY TNHH GEMCOMMERCE cần tuyển

[Tuyển dụng Hà Nội] CÔNG TY TNHH GEMCOMMERCE cần tuyển Chi tiết công việc

Giới thiệu công ty



Thu nhập:
Thoả thuận
Loại hình:
Toàn thời gian; Làm tại nhà





Chức vụ:
Nhân viên





Kinh nghiệm:
1 năm
Mô tả công việc
Why were looking for you
We are looking for an experienced Customer Success Associate in this high growth rate stage, who can work directly with our customers all over the world.
After purchasing/sale for the product is the most important phase of the customer lifecycle to ensure customers have the best experience in this product and service, and no negative reviews left.
Youre a great match if you
Effectively prioritize, multitask, and engage with customers.
Possess empathy, diplomacy, and poise under pressure when working through customer concerns.
Put the team above yourself - elevating the groups performance through proactive collaboration and knowledge-sharing.
Youll do
Communicate with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.
Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible.
Educate and empower our customers to become better users of the product.
Thrive on providing support through many different channels of communication - including: email, chat, ticket and social media such as Facebook Group.
Collaborate with technical staff to learn the product and support the customers to use it effectively.
Proactively provide feedback to internal teams that help to improve our products and create a better customer experience
Maintain excellent knowledge of our products and services in order to understand the customers needs.
Other duties as assigned by manager
Yêu cầu
You have...
English: Advanced level (Effective written communication skills);
Good Knowledge about e-commerce is a big plus
Minimum 1+ years experience in Customer Support (experience in technology/ e-commerce is an advantage).
Must be a good team player, capable of working independently as well.
Patience, attentiveness and goal-oriented focus.
Being empathy - the ability to understand and share the feelings of another - is more of a character trait than a skill.
Excellent interpersonal skills and ability to develop relationships with all personality types.
Youre curious and have a natural ability to "zoom-out" of a problem, in order to ask the right questions.
Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
Ability to work well under pressure and meet tight deadlines.
Ability to own the customer experience and deliver more than their expectations, treat them well as a guest in your own home
Quyền lợi
We offer...
Salary range: Negotiate
Professional product and Customer Success skillset training.
Working directly with foreign customers and colleagues, leverage your Business English Communication skills.
Work remotely (after probation)
Why youll love working here
Learn product-thinking and customer-centric mindset.
Collaborative and supportive environment
Young and passionate colleague
Professional and creative office view
Clear & Scientific Agile Framework on the whole company workflow & culture.
Deliver a top-notch customer experience which helps customers to maximum their benefits
Become an expert with in - depth knowledge about world-class products and services
Own valuable customer relationships in one of the fastest thriving industries.
Working time: Sunday to Thursday (01:00 PM - 10:00 PM) or Tuesday to Saturday (01:00 PM - 10:00PM)
Thông tin khác
Địa điểm làm việc
- Hà Nội: Tòa Artemis, số 3 Lê Trọng Tấn, Thanh Xuân
Thông tin chung
Thu nhập: Thoả thuận
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Tags:Tuyển dụng Hà Nội, việc làm Hà Nội, CÔNG TY TNHH GEMCOMMERCE tuyển nhân viên

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