Check with seller Tuyển dụng Hồ Chí Minh CÔNG TY TNHH NIN SING LOGISTICS (NINJA VAN) - TP HCM cần tuyển

[Tuyển dụng Hồ Chí Minh] CÔNG TY TNHH NIN SING LOGISTICS (NINJA VAN) - TP HCM cần tuyển Chi tiết công việc

Giới thiệu công ty



Thu nhập:
Thoả thuận
Loại hình:
Toàn thời gian





Chức vụ:
Quản lý
communication
Mô tả công việc
Performance Monitoring (10%)
Develop daily, weekly and monthly reports on teams productivity & KPI. Monitor & propose to the Deputy Head to adjust KPI if needed to support the business strategy.
Manage technical projects aimed at improving performance of the team such as: FM Cluster, Partial Delivery, Zalo OA,...
Seller support (70%)
Internal
Set specific customer service standards
Ensure customer service is timely and accurate on a daily basis (through collaborating with the internal QA team in developing & monitoring QA criterias & reports.)
Provide customer feedback to the appropriate internal teams, like operations, commercial & product team
Collaborate with internal teams (ex: Operations, Product, Commercial team...) to proactively find both short & long term solutions to handle customers issues.
Contribute to and improve Ninja Vans overall processes to enhance Customer Service and Satisfaction
Establish best practice throughout Contact Reason analysis to feedback with other stakeholders.
External (Seller/Buyer):
Follow up with customers to identify areas of improvement (though seller visit or reporting/surveys)
Contribute to improving customer support by actively responding to queries and handling complaints
Team Management (20%)
Recruit, train and support team on daily operation
Manage team and evaluate performance
Establish best practices through the entire technical support process
Yêu cầu
Bachelor Degree & above
Proven work experience as a CE/ CR/ AM Manager
Candidates in the Logistics, Express, and E-commerce industries are given preference
Customer Facing skill
Hands on experience with help desk and remote control software
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Team management skills
Customer-service oriented with a problem-solving attitude
Hands on experience with help desk and remote control software
Communication in English
Quyền lợi
Salary and benefits:
Competitive income compared to the market
"Tet" bonus , Performance review from 1 - 4 months
Paid social insurance based on full salary
12 days annual leave, 5 days sick leave (with full salary)
High-class AON Health Insurance for manager level.
Year End Party, annual Townhall Ceremony
Annual company trip
Attractive team-building activities, regular internal activities
Provide laptop for employees
Training and developing:
Participate in internal training courses: online/offline
Opportunities to promote to higher positions: Senior Manager,...
Work environment & colleagues:
Senior leaders are open-minded, respectful, and ready to facilitate personal growth
Young and dynamic working environment
The scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities thoughout the country.
Thông tin khác
Địa điểm làm việc
- Hồ Chí Minh: 307/21 Nguyễn Văn Trỗi, Phường 1, Tân Bình
Thời gian làm việc
Thứ 2 - Thứ 7 (từ 10:00 đến 18:00)
Flexible on Saturday
Thông tin chung
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