Check with seller Tuyển dụng Hồ Chí Minh Công ty TNHH transcosmos Việt Nam cần tuyển

[Tuyển dụng Hồ Chí Minh] Công ty TNHH transcosmos Việt Nam cần tuyển Chi tiết công việc

Giới thiệu công ty



Thu nhập:
Cạnh tranh
Loại hình:
Toàn thời gian





Chức vụ:
Quản lý





Kinh nghiệm:
2 năm
communication
Mô tả công việc
Mô tả Công việc
Manage the day-to-day operations and ensure delivery of all client KPIs and targets.
Develop and implement strategies to optimize operational efficiency, including process improvements, resource allocation, and workforce management.
Responsible for monitoring agents in terms of quality and quantity to meet operational requirements from Clients.
Making sure all team members are actively involved and work closely to achieve team and individual KPIs.
Conduct regular one-on-ones with direct reports to review individual performance, and the performance of their team and offer ongoing developmental coaching.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Participate in cross-functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, IT - and partner to define action plans that resolve issues and drive continuous improvement.
Provide Activity Report as Team performance report daily, weekly, and monthly basis.
Attending Weekly Meetings with Clients to share insights and highlights of operations.
Attending to ad-hoc tasks as assigned by the Senior Operation Manager/General Manager or Client.
Manage the day-to-day operations and ensure delivery of all client KPIs and targets.
Develop and implement strategies to optimize operational efficiency, including process improvements, resource allocation, and workforce management.
Responsible for monitoring agents in terms of quality and quantity to meet operational requirements from Clients.
Making sure all team members are actively involved and work closely to achieve team and individual KPIs.
Conduct regular one-on-ones with direct reports to review individual performance, and the performance of their team and offer ongoing developmental coaching.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Participate in cross-functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, IT - and partner to define action plans that resolve issues and drive continuous improvement.
Provide Activity Report as Team performance report daily, weekly, and monthly basis.
Attending Weekly Meetings with Clients to share insights and highlights of operations.
Attending to ad-hoc tasks as assigned by the Senior Operation Manager/General Manager or Client.
Yêu cầu
Yêu Cầu Công Việc
Minumum 2 years of experience as an Operations Manager or in a similar role.
Fluency in Korean (equivalent to TOPIK 5) is mandatory.
Proficiency in English communication is an advantage.
Experience in E-Commerce, Retail is preferred.
Strong leadership skills with the ability to motivate and inspire a diverse team.
Excellent analytical and problem-solving abilities, with a track record of driving process improvements and achieving operational efficiency.
In-depth knowledge of contact center operations, including workforce management, quality assurance, and performance metrics.
Exceptional communication skills, both verbal and written, with the ability to interact effectively with customers, team members, and stakeholders.
Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and deadlines.
Willingness to work a flexible schedule.
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
CLB thể thao
Thông tin khác
Địa điểm làm việc
Hồ Chí Minh
10th Floor, Scetpa Building, 19A Cong Hoa Street, Ward 12, Tan Binh District, HCMC
Thông tin chung
Thu nhập: Cạnh tranh
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Tags:Tuyển dụng Hồ Chí Minh, việc làm Hồ Chí Minh, Công ty TNHH transcosmos Việt Nam tuyển nhân viên

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