Check with seller Tuyển nhân viên Công ty Cổ Phần Dịch Vụ Giao Hàng Nhanh làm việc tại Hồ Chí Minh cần tuyển gấp Custo

Tuyển nhân viên Công ty Cổ Phần Dịch Vụ Giao Hàng Nhanh làm việc tại Hồ Chí Minh cần tuyển gấp Customer Solutions Specialist
Mô tả công việc


Develop Customer Solutions
Analyze the needs and challenges of each customer to recommend suitable solutions.
Coordinate with departments like Operations and IT to customize services based on specific customer requirements.
Implement projects that integrate technology, software, or automation tools into service delivery processes.
Apply Technology and Data Analytics
Use analytics tools (BI platforms, dashboards) to monitor, assess, and forecast service performance.
Work with IT and Data Science teams to develop automated reporting systems and performance alerts.
Propose and implement innovative technology solutions (API, IoT, machine learning) to enhance the customer experience.
Monitor and Improve Service Quality
Track and analyze operational KPIs such as delivery time, success rates, and customer complaints.
Collaborate with customers and Operations to resolve issues promptly.
Proactively identify opportunities for service improvements and recommend process enhancements.
Drive Business Initiatives and Revenue Growth
Support the Commercial team in developing long-term partnerships with key customers.
Propose new business models based on customer behavior data and market trends.
Work closely with Customer Care to improve customer experience and retention.




Yêu cầu ứng viên


Education and Experience
Bachelor’s degree in Business Administration, Economics, Information Technology, or related fields.
At least 3 years of experience in customer solutions, consulting, or business development roles, preferably in logistics or e-commerce.
Technical Skills
Knowledge of technology solutions in logistics, such as Order Management Systems (OMS) or Transportation Management Systems (TMS).
Strong data analysis skills with proficiency in tools such as Excel, Power BI, and SQL.
Experience working with APIs, software integration, or automation solutions.
Soft Skills
Strategic thinking and creative problem-solving abilities.
Strong communication and persuasion skills with the ability to collaborate across departments.
Teamwork mindset with the ability to work under pressure.
Language Skills
Proficiency in English being an advantage.




Quyền lợi


Competitive salary and performance-based bonus.
Training on the latest technologies and analytical tools.
Professional, dynamic working environment with opportunities for career advancement.
Participate in 100% of insurance on monthly salary.
Healthcare insurance, social insurance & unemployment insurance (as Government).
20% discount on coffee and milk tea at the building.




Địa điểm làm việc


- Hồ Chí Minh: 7/28 Thành Thái, Phường 14, Quận 10




Thời gian làm việc


Thứ 2 - Thứ 6 (từ 08:30 đến 18:00)




Cách thức ứng tuyển
Tags:#việc làm Công ty Cổ Phần Dịch Vụ Giao Hàng Nhanh, @tuyển_nhân_viên Hồ Chí Minh, tuyển dụng Vận hành chung
Thương mại điện tử
Logistic / Vận tải

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