Check with seller Tuyển nhân viên CÔNG TY CỔ PHẦN SMARTOSC làm việc tại Hà Nội cần tuyển gấp Customer Support Executiv

Tuyển nhân viên CÔNG TY CỔ PHẦN SMARTOSC làm việc tại Hà Nội cần tuyển gấp Customer Support Executive (Rotate Shifts)
Mô tả công việc




Actively process support tickets assigned by Customer Support Manager and/or clients as the primary contact point to deliver advanced consultants to clients’ problems or collect requirements to transfer to the technical team.
Issue testing with possible causes to identify the severity and influence level.
Collaborate with the technical team to provide a solution (workflow, estimated time...) to ensure service to be well-delivered in a timely manner and high quality.
Collaborate with 3rd party vendors to clarify customer problems when needed.
Support clients in managing business operations. Make sure client business operations run smoothly without any interruption.
Follow up and appropriately report to clients about development progress, be responsible for the tickets until client’s acceptance.
Instruct customers on the on-boarding process for different levels.
Report directly to the manager to help to manage ticket statuses and resource allocation.
Prepare and manage business documents: Wireframes, Activity Diagrams, UAT Document, User Manual, System Process Flow, Functional and Business Requirements, Reports, etc.








Yêu cầu ứng viên




Excellent communication and relationship-building skills.
Advanced English communication - speaking and writing.
Analytical skill, logical and customer-oriented mindset.
Strong researching, problem-solving, and troubleshooting skills.
Able to work both independently and as part of a team to come up with a creative solution.
Able to work under pressure and available to work at any time (rotate between 7am-4pm & 3pm-12am)
Understand basic business/ Ecommerce IT knowledge (Magento, CRM, ERP,etc.)
Basic knowledge in software development planning and business management.
Experienced in running/ managing business campaigns, dealing with 3rd party vendors.








Quyền lợi được hưởng




At SmartOSC, we offer the best to your values
Attractive salary package + Night shift allowances
Salary review twice a year
Flexible working hour 
Premium health care 
Working in One of the largest digital transformation agencies – A professional English environment
Free English, Japanese, and professional training packages
Firm’s Certified Qualifications Sponsorship for career development
Annual company trip inside or outside Vietnam
Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc.  








Địa điểm làm việc




- Hà Nội: Tòa Handico, đường Phạm Hùng, phường Mễ Trì, quận Nam Từ Liêm, Hà Nội, Nam Từ Liêm








Thời gian làm việc





Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)









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Hạn nộp hồ sơ: 15/12/2024












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IT - Phần mềm
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