Check with seller Tuyển nhân viên CÔNG TY TNHH LOTTE PROPERTIES HÀ NỘI làm việc tại Hà Nội cần tuyển gấp Customer Serv

Tuyển nhân viên CÔNG TY TNHH LOTTE PROPERTIES HÀ NỘI làm việc tại Hà Nội cần tuyển gấp Customer Service Executive
Mô tả công việc


1. Customer Service Management
- Develop ideas to enhance customer’s satisfaction
- Resolve all customer queries and complaints
- Give proposal on the solution to prevent arising issues or complaints
- Research & making strategy to enhance the service quality for normal customers and VIP customers
2. Service Training
- Take part in all training courses about Service Mind for brand staff, Lotte staff and outsourcing staff
- Update training materials, create new training courses
3. Front Office Supervision
- Managing and training Front Office staff
- Daily checking duties: Staff appearance, store s hygiene, displayed products and other related service duty on-site
- Take care of customer contact points: VIP Lounge, Service Lounge, Information Desk, POP, customer’s facilities
- Support events, promotion as being required




Yêu cầu ứng viên


- Bachelor degree, any majors, good looking appearance
- At least 2 year-experience in the relevant position; Having experiences in 5-stars Hotel, Shopping Mall, Airways is an advantages
- Good verbal and written communication in English and Vietnamese
- Be careful & accurate, have good team-work and communication skills
- Can work under high pressure and self-motivation
- Working time: 5 days/weeks from 08:30 - 17:30, mostly from Mon - Fri and about 1 - 2 weekend shifts monthly. Be able to work in evening shifts, weekends and holidays at some peak times if the job requires.




Quyền lợi


- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid-leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities




Địa điểm làm việc


- Hà Nội: Lotte Mall West Lake Hanoi, Lạc Long Quân, Phú Thượng, Tây Hồ, Hà Nội, Tây Hồ




Thời gian làm việc


Thứ 2 - Thứ 6 (từ 08:30 đến 17:30)




Cách thức ứng tuyển
Tags:#việc làm CÔNG TY TNHH LOTTE PROPERTIES HÀ NỘI, @tuyển_nhân_viên Hà Nội, tuyển dụng Customer Experience (Trải nghiệm khách hàng)
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