Check with seller Tuyển nhân viên CÔNG TY TNHH MTV OUTSOURCE SOLUTIONS làm việc tại Hồ Chí Minh cần tuyển gấp English-

Tuyển nhân viên CÔNG TY TNHH MTV OUTSOURCE SOLUTIONS làm việc tại Hồ Chí Minh cần tuyển gấp English-Speaking Customer Service Specialist
Mô tả công việc


Outsource Solutions
is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market with
NO
activities in Vietnam. We are
NOT
involved in real estate, insurance, multilevel marketing, or lending activities.
We pride ourselves on delivering exceptional service to our clients while ensuring our employees experience a professional work environment with comprehensive benefits, including adherence to legal labor rights compliance in Vietnam, encompassing social insurance, holidays, leave, travel, health check-ups, and more.
1/ JOB RESPONSIBILITIES:
Conduct customer care calls to customers. Guide and assist customers in understanding the terms and conditions when participating in the company s service.
Resolve client complaints and inquiries within the designated scope.
Advise on the best solutions to address customer issues. Monitor, collect, upload, and process documents provided by customers.
Handle emails/calls from customers and company partners.
Act as a liaison between clients and various internal departments, ensuring seamless communication and resolution of client issues. Adhere to company procedures, guidelines, policies, and cultural standards, maintaining a high level of professionalism in all interactions.
Perform additional duties as assigned by management to support departmental and organizational goals.




Yêu cầu ứng viên


Fluency in English
(work with customers/partners and banks in the US, work with English 100%,
IELTS 7.0
or above/equivalent). Preference given to candidates who are international students from English-speaking countries or have previously lived in the US/UK.
Good communication and negotiation skills.
Minimum 2 years of experience
in Customer Service Specialist/Customer Care Specialist/Customer Relationship Specialist/Processor Representative positions or related positions.
Proficiency in meticulous attention and focus on every detail.
Proficient in Microsoft Office.
Ability to thrive in a high-pressure environment and work effectively both independently and in a team.
Good health condition, and able to work night shifts.
Proficient in time management, task progress management, and tight team management in a high-pressure environment.
Preference will be given to candidates who:
+ Can start working immediately, attend interviews, and start work promptly.
+ Have previous experience working in banks/financial organizations and possess a solid understanding of customer service practices.
+ Have previously worked with US banks.




Quyền lợi


High salaries for high performance; Official Salary: 22.000.000 VND + Bonus.
Work in a foreign-friendly and professional environment.
Full participation in social insurance according to government regulations.
Annual regular health check-ups.
Team building activities and a 13th-month salary based on the company s business performance.
Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
The company provides all the necessary work equipment.
Training on software usage such as CRM, ZOOM as required by the company.
Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
Separate resting area during lunch break.
Working environment: young, dynamic, productive & speed-focused with various departments and over 60 employees.
Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
JOB DETAILS:
Employment type: Full-time (Night shift) at the office, remote/hybrid working are not accepted.
Industry: Financial services in the US market (No insurance, No lending).
Working hours: 21:00 - 6:00, 22:30 - 07:30 or 23:30 - 8:30, 5 days/ week (working by US business hours)
.
Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.
Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!




Địa điểm làm việc


- Hồ Chí Minh: Lầu 3, Tòa nhà TSA, 60/15-17 Lý Chính Thắng, Phường Võ Thị Sáu, Quận 3




Thời gian làm việc


Thứ 2 - Thứ 6 (từ 21:00 đến 06:00)

Thứ 2 - Thứ 6 (từ 22:30 đến 07:30)

Thứ 2 - Thứ 6 (từ 23:30 đến 08:30)




Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm
Ứng tuyển
ngay dưới đây.
Tags:#việc làm CÔNG TY TNHH MTV OUTSOURCE SOLUTIONS, @tuyển_nhân_viên Hồ Chí Minh, tuyển dụng Chăm sóc khách hàng
Tài chính
Ngân hàng

Contact seller Share

Comments