Check with seller Tuyển nhân viên CÔNG TY TNHH MTV RESPONSIBILITY làm việc tại Hồ Chí Minh cần tuyển gấp Call Center M

Tuyển nhân viên CÔNG TY TNHH MTV RESPONSIBILITY làm việc tại Hồ Chí Minh cần tuyển gấp Call Center Monitoring Specialist
Mô tả công việc


Ensure adherence to policies for attendance, established procedures;
Development of monitoring and logging systems;
Monitoring compliance with discipline;
Maintaining employee’s call records and updating databases;
Keep management informed on issues and problems;
Improves quality of results by recommending changes;
Ensure availability of customer service for all types of requests (calls, chats, letters, etc.);
Work with CC availability metrics (AWT, AHT, UTZ, OCC, SL and others);
Analyze planned and actual values ​​for incoming requests to the support line;
Manage and distribute employees by tasks to meet target indicators;
Conduct regular reporting in spreadsheets;
Work in several CRM systems;
Interact with related departments and teams, collect, analyze and transmit the necessary information;
Other tasks as assigned by manager.




Yêu cầu ứng viên


Have experience in contact center monitoring (bank, telecom);
Ability to work with formulas, macros and pivot tables in Excel;
Know and understand contact center metrics and indicators;
Understand how to work and manage workload and incidents;
Ability to distribute workload and tasks among team members;
Ready to work in multitasking mode;
Have a stable Internet connection.




Quyền lợi


Monthly social insurance after the 2-month probationary period
Personal health care insuranceafter 1 year working
The company organizes general health check-ups for employees;
13th month salary bonus at the end of the year after one year working time;
There is an annual salary increase according to the company policy based on the company s business results
International working environment.




Địa điểm làm việc


- Hồ Chí Minh: Gò Vấp




Thời gian làm việc


Thứ 2 - Thứ 7 (từ 08:00 đến 17:00)




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Tags:#việc làm CÔNG TY TNHH MTV RESPONSIBILITY, @tuyển_nhân_viên Hồ Chí Minh, tuyển dụng Call Center/Trực tổng đài
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