Check with seller Travel Consultant | French Market

Thông tin tuyển dụng nhanh Travel Consultant | French Market làm việc tại ASIAN TRAILS - CÔNG TY TNHH DU LỊCH ĐƯỜNG MÒN CHÂU Á Hồ Chí Minh

Taking care of daily requests/ bookings from your agent, which are assigned by Market/ Department Manager;Create and maintain an excellent relationship with our customers/agents while quoting their request, consulting them on product services as we


Responsible for creating and maintaining an excellent customer’s relationship. Ensure smooth communication and cooperation with customers/agents;Consulting customers/agents on products and services as well as giving them quotations accordingly;Follow up with customers/agents in order to get final feedback/confirmation following our offer, optimize materialization of quotation;Enquiries must be responded within 24 hours to a maximum of 48 hours (24hrs turnaround time is priority);Manage bookings and requests from online and offline agents as assigned by the Market/ Department Manager;Liaising with customers/agents to understand the requirements and anticipate on this in collaboration with all relevant departments;Coordinate with other departments to ensure all services are booked and ready for your booking;Understand the price structure, responsible the accuracy of data upload into system;Using properly our reservation system (create itinerary, quoting, sending offer to customers/agents, create pro forma invoice/ invoice …);Follow up the payment with agents/ suppliers in cooperation with the accounting department;Verify and supervise that all files include complete confirmations from all hotels and suppliers, and our final confirmation to agent;Report regularly on any issues, problems and complaints from agents/customers to your Market/ Department Manager;In case of complaints, be aware and follow the internal communication – flow system for complaints;Make sure out of e-mail replies are set up for team members on leaves. And daily e-mail/tasks are taken care of by other staff in case of sickness/leave;



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