Check with seller Tuyển nhân viên Công ty TNHH TP-Link Technologies Việt Nam làm việc tại Hồ Chí Minh cần tuyển gấp Te

Tuyển nhân viên Công ty TNHH TP-Link Technologies Việt Nam làm việc tại Hồ Chí Minh cần tuyển gấp Technical Support Engineer
Mô tả công việc


Deliver multi-channel customer support (phone, email, online) to resolve technical issues and handle requests related to networking devices, security cameras, and other products for SMB and SME customers.
Conduct product consultations, configurations, and remote setup assistance, including on-site support when required.
Support customers in solution design and provide guidance on product optimization and best practices.
Process and resolve technical customer inquiries in a timely and efficient manner.
Perform thorough testing and verification of reported product issues, conduct root cause analysis, and implement effective solutions.
Provide helpdesk support within the office as requested by direct management.
Work closely with technical teams and cross-functional departments to address complex issues, ensuring service excellence and customer satisfaction.
Execute additional technical tasks as assigned by direct management to maintain operational efficiency.
Track, document, and update technical issues while suggesting process improvements to enhance service quality.
Submit daily, weekly, and monthly activity and performance reports to direct manager.




Yêu cầu ứng viên


Bachelor’s degree in IT, Telecommunications, or related fields.
At least 1-2 years of experience in technical customer support, product testing, or Helpdesk support.
Strong knowledge of network devices (Router, Switch, Access Point, Firewall) and protocols such as TCP/IP, DHCP, DNS, and VPN.
Hands-on experience with IP camera systems, configuring NVR/DVR, and surveillance software.
Excellent analytical and problem-solving skills for quick and effective troubleshooting.
Professional communication, consultation, and customer care skills.
Ability to work under pressure, with a high sense of responsibility and teamwork spirit.
Prefer candidates with certifications like CCNA, CCNP, MCSA, or equivalent.
Good at English communication
Good time management and organizational skills.




Quyền lợi


Quarterly and yearly bonus structure based on performance
Opportunity to earn recognition through our "Best Staff of the Quarter" award.
PVI health insurance package and full social insurance
Free in-house entertainment facilities and snack, coffee, and tea
Join in various team building, team dinners, birthdays, and Xmas events.
Lovely gifts/bonuses from the company: Tet, public holidays, weddings, giving birth, women s day.
Opportunity to work in a fast-paced and dynamic environment
Be part of a creative and collaborative team




Địa điểm làm việc


- Hồ Chí Minh: Viettel Building, 285 CMT8, Quận 10




Thời gian làm việc


Thứ 2 - Thứ 7 (từ 08:45 đến 17:45)




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