Check with seller Tuyển dụng Hồ Chí Minh CÔNG TY TNHH BẢO HIỂM HANWHA LIFE VIỆT NAM cần tuyển

[Tuyển dụng Hồ Chí Minh] CÔNG TY TNHH BẢO HIỂM HANWHA LIFE VIỆT NAM cần tuyển Chi tiết công việc

Giới thiệu công ty



Thu nhập:
Cạnh tranh
Loại hình:
Toàn thời gian





Chức vụ:
Nhân viên





Kinh nghiệm:
3 năm
Mô tả công việc
Mô tả Công việc
Customer Services:
Warmly welcome customers in person or via telephone.
Provide high-quality customer service by addressing inquiries professionally.
Handle operations services (insurance proposals, premium collection, policy services, etc.) efficiently and within agreed service standards.
Collaborate with the Head Office Operations Team to ensure smooth and effective service delivery.
Work across departments / functions for solution to ensure the complaint solved.
Review to ensure all complaints from Customers are solved precisely, suitably & follow closely with Company process/ regulation.
Ensure all complaints documents are stored/uploaded fully, compiled with internal and external government regulations.
Team Management:
Lead and supervise CS/SS staff at the sales office and assigned GA branches, ensuring effective performance and adherence to company guidelines.
Support team members with daily tasks and provide necessary training to maintain high service standards.
Ensure compliance with company policies and oversee service quality at all levels.
Agency Admin Support:
Assist in managing documents related to agents (FC/UM/DM applications, etc.).
Handle promotional gifts distribution, storage, and reporting as per company procedures.
Premium Control:
Manage distribution and reporting of Premium Receipt Books to agents, coordinating audits with the Premium Control and Sales teams.
Handle petty cash, expense claims, and reporting to the Finance Department.
Office Administration:
Oversee office supplies, assets, and facilities management.
Answer calls and perform general reception tasks.
Maintain office cleanliness, handle first-aid supplies, and report damages.
Other Tasks:
Collaborate with the sales team to ensure efficient CS operations.
Suggest process improvements to enhance service quality and reduce paperwork.
Ensure timely distribution of all correspondence.
Benefits
Competitive salary (100% salary during probation).
Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
Provide an advanced Health Medical pre-check-up from the 1st week of your probation.
Gifts for new comers and on special occasions
Modern facilities in the spacious office
15 Annual leaves.
Warmly welcome customers in person or via telephone.
Provide high-quality customer service by addressing inquiries professionally.
Handle operations services (insurance proposals, premium collection, policy services, etc.) efficiently and within agreed service standards.
Collaborate with the Head Office Operations Team to ensure smooth and effective service delivery.
Work across departments / functions for solution to ensure the complaint solved.
Review to ensure all complaints from Customers are solved precisely, suitably & follow closely with Company process/ regulation.
Ensure all complaints documents are stored/uploaded fully, compiled with internal and external government regulations.
Lead and supervise CS/SS staff at the sales office and assigned GA branches, ensuring effective performance and adherence to company guidelines.
Support team members with daily tasks and provide necessary training to maintain high service standards.
Ensure compliance with company policies and oversee service quality at all levels.
Assist in managing documents related to agents (FC/UM/DM applications, etc.).
Handle promotional gifts distribution, storage, and reporting as per company procedures.
Manage distribution and reporting of Premium Receipt Books to agents, coordinating audits with the Premium Control and Sales teams.
Handle petty cash, expense claims, and reporting to the Finance Department.
Oversee office supplies, assets, and facilities management.
Answer calls and perform general reception tasks.
Maintain office cleanliness, handle first-aid supplies, and report damages.
Collaborate with the sales team to ensure efficient CS operations.
Suggest process improvements to enhance service quality and reduce paperwork.
Ensure timely distribution of all correspondence.
Competitive salary (100% salary during probation).
Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
Provide an advanced Health Medical pre-check-up from the 1st week of your probation.
Gifts for new comers and on special occasions
Modern facilities in the spacious office
15 Annual leaves.
Yêu cầu
Yêu Cầu Công Việc
Graduated University/ College.
At least 3 years of solid experience in customer service (CS) or managing CS processes at the frontline, specifically within the life insurance or financial industry.
Proven experience in managing, supervising, or leading a customer service team, with a strong track record of team performance and service quality.
Exceptional customer service expertise, particularly in handling frontline interactions, ensuring high levels of client satisfaction.
Demonstrated accuracy, thoroughness, and the ability to maintain an organized workflow.
Excellent verbal and written communication.
Adaptable and eager to learn in a dynamic environment.
Positive, team-oriented, and customer-focused mindset.
Proficient in MS Office; English is a plus.
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
Thông tin khác
Địa điểm làm việc
Hồ Chí Minh
14th Floor, 81-85 Ham Nghi Street, District 1, Ho Chi Minh City
Thông tin chung
Thu nhập: Cạnh tranh
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút
Ứng tuyển
bên dưới:
Tags:Tuyển dụng Hồ Chí Minh, việc làm Hồ Chí Minh, CÔNG TY TNHH BẢO HIỂM HANWHA LIFE VIỆT NAM tuyển nhân viên

Contact seller Share

Comments