Check with seller Tuyển dụng Hồ Chí Minh Công Ty TNHH Bosch Global Software Technologies cần tuyển

[Tuyển dụng Hồ Chí Minh] Công Ty TNHH Bosch Global Software Technologies cần tuyển Chi tiết công việc

Giới thiệu công ty



Thu nhập:
Thương lượng
Loại hình:
Toàn thời gian





Chức vụ:
Nhân viên
Mô tả công việc
• Provides information and assistance to customers via inbound/ outbound calls/ emails;
• Answers, escalates and follows up all requests in order to ensure proper response and quality of service;
• Registers all details related to customer interactions in the database and contributes to the knowledge base development;
• Is the image of the company and follows the companys Internal Regulations, policies as well as the services work instructions and processes;
• Fulfills additional assignments (for e.g. support for other colleagues/ countries / locations/ new services, including Customer Support Representative activities/ satisfaction surveys);
• Meets the service key performance indicators;
• Gets involved in the continuous development and improvement of processes and service;
• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
• Fulfills any other tasks related to area of responsibility, as requested by direct superior.
Yêu cầu
• Language: English - advanced level, Japanese (N2 and above - advanced speaking and listening skills)
• Very good IT-skills (MS Office), SAP knowledge and accounting background are a plus;
• High sense of responsibility, patience, urgency and customer support;
• Capacity to organize and make decisions;
• Flexible and driven to solve customers requests;
• Ability to work under pressure and good team engagement;
• Logical thinking and analysis abilities;
• Confident and willing to learn;
• Very good communication skills (empathy; active listener, persuasion etc.), positive attitude;
• Proactive and responsible in finalizing all assigned tasks;
• Willingness to work in shifts;
• Previous customer support experience is a plus.
Quyền lợi
Thưởng
13th-month salary bonus + attractive performance bonus
Chăm sóc sức khoẻ
Premium health insurance for employee and 02 family members
Nghỉ phép có lương
100% monthly salary and mandatory social insurances in 2-month probation
15++ days of annual leave + 1 day of birthday leave
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Thông tin khác
NGÀY ĐĂNG
12/12/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Basic English, Customer Support, English, Japanese N2, SAP
LĨNH VỰC
Dịch vụ Y tế/Chăm sóc sức khỏe
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không giới hạn
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Thu nhập: Thương lượng
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Tags:Tuyển dụng Hồ Chí Minh, việc làm Hồ Chí Minh, Công Ty TNHH Bosch Global Software Technologies tuyển nhân viên

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